Customer Service

What you can Expect
Over the past 20 years we have developed ways to take customer service very seriously. Why else would we have been around? At any time; before, during, or after the flooring process, you may always contact the office at (417)742-2048. We want you to be satisfied with the finished product and be comfortable while the process is going on in your home or business.

The customer service starts before anyone from B&B steps in your place. You can receive free information and advice just over the phone, and when you’re ready sign up for a free estimate. The estimate will be carried out by Paul or Kim, 20 year veterans in the business. They will show up on time to look at your situation no matter what it is.

We promise to treat your place with care and respect from the moment we knock on your door. We keep you as safe as is possible throughout the process, and your place clean too. We educate you on the process so you know what to expect exactly: we will keep you informed. On our website you can always learn more about the basic wood flooring processes: installation, finishing, refinishing, and repair.

After everything is complete you may still have questions. We understand and will work to answer questions and address any concerns. Your satisfaction is important and we work to make sure you get what you expect: a beautiful wood floor.